A: Usually the cause for this is that the garage door came down on something or got caught on one side which causes the cable on your door to came off the drum (pulley) or the cable may have actually broken.
This can be very dangerous! DO NOT try to move the door. DO NOT try taking off any brackets. DO NOT try putting any rollersback in. Doing so could result in further DAMAGE to the door and SEVERE injury to yourself.
Call a trusted and reputable pro who has built a name for himself with St Louis garage door customers. You'll get fixed up in no time.
Q: Everything opens fine if I use the button on the wall, but not with my garage door remote. What should I do?
After you've double-checked that the battery in the device is fine and it still doesn't work, you probably just need a new garage door remote.
Some models can be purchased at home centers, but problems often arise since universal-type openers are often not designed for your specific model.
You're likely to save some time and trouble by consulting first with a service technician on this one.
A: If you have a Sears Craftsman, Chamberlain, or Liftmaster, the gears inside of the motor head may be worn out or stripped. If you have a Genie Screw Drive opener, the trolley may be worn out or stripped.
Q: My garage door won't close all the way- or only closes when I hold the button on the wall. What should I do?
First check to see if the lenses of the sensors are dirty. There could also be something blocking them such as a broom or even leaves.
If that's the case, this may be something you can take care of without assistance.
Sometimes it's a different problem with the safety sensors. They might not be aligned properly, or need replacing.
You might try finding an obstruction first if you can find one, and getting it out of the way before trying again.
Q: The motor on my garage door opener sounds like it is running, but nothing is moving. What could be the problem?
You may need to have your gears or trolley replaced. Sometimes a complete service of your door and opener is recommended.
A: We recommend having your door serviced at least once a year, usually before winter, to ensure maximum safety and extend the life of your door.
If you call Metropolis (listed below) they'll do a complete inspection and service of your garage door and opener to get them in shape so you avoid many of the common problems people face from failing to do this.